Customer Service Agent

Customer Service Agent - On-It Regional Transit SOUTHLAND is currently hiring a Customer Service Agent for seasonal work between May 17 - October 14, 2024. Shifts fall Saturday, Sunday and statutory holidays. Hours can vary depending on shift and location. The successful candidate will work an average of 15 - 16 hours per week at an hourly rate of $18.00. Customer Service Agents are required to work outside. Knowledge and Skills Required Good communicator – fluency in reading, writing and speaking English Ability to speak a second language preferred Confident, pleasant and welcoming disposition Previous experience in a customer facing / customer service position Ability to operate an i-Pad and ticketing apps Good problem solving skills Ability to work on own initiative Principal Duties and Responsibilities Greet passengers arriving to depart for Calgary Check and scan tickets, sell tickets using i-Pad and app Answer customer’s questions about schedules, routes and timings Reflect the company, the On-It Brand, Parks Canada and Bow Valley Transit in a positive light Liaise with Supervisor, drivers and other CSA’s to ensure a smooth and trouble free operation Assist drivers with loading passengers and ensuring on-time departures Provide information to the Supervisor to enable them to make decisions regarding service, load levels and service changes Compile data on passenger numbers for each trip Manage and log lost property items Education and Experience High School Diploma or General Equivalency Diploma (GED) Experienced working in a customer service environment Job Types: Part-time, SeasonalContract length: 5 months Salary: $18.00 per hour Expected hours: 15 – 16 per week Schedule: Holidays Weekends only Ability to commute/relocate: Banff, AB: reliably commute or plan to relocate before starting work (required) Work Location: In person

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