IAA Holdings, LLC, a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in Acheson, AB.
IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA's national service offering allows sellers to standardize processes across the country and provides buyers with Canada's most extensive selection of salvage vehicles. IAA has nearly 7,000 talented employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.
The Customer Service Representative I addresses all customer inquiries under the direction of the Office Supervisor, including all clerical duties needed in the office.
Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)Job Duties and Responsibilities:
Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact
Process orders and assignments
Enter data into the computer system
Reference pricing and delivery information
Perform word processing assignments, filing, and related clerical duties
Respond to customer questions, complaints, and requests
Set up new records and maintain existing records
Perform word processing assignments, filing, and related clerical duties
Process all necessary paperwork in preparation for auction day, securing necessary approvals
Performs other duties as assigned
Education:
High School diploma or equivalent experience preferred
0-2 years’ previous work experience
Job Requirements:
Able to communicate effectively with customers
Ability to function well as part of a team
Basic computer skills
Time management skills
Positive attitude
Ability to work independently
Clear communication skills
Professional and clean appearance
18 years of age or older
What do we have to offer?
Competitive Wages
Health and Dental Benefits
RRSP Company Matching
An Opportunity for Career Growth
A Team Oriented and Engaging Environment
In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options. IAA Holdings, LLC, is an equal opportunity employer. IAA is a drug-free workplace.
***Please note that any employment offers are contingent upon successful completion and passing of a background check.
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