Full Time/ Part Time Customer Service Agent
The Landline Company
Toronto, ON
landlineco.com
Shift Time (Full Availability Monday-Sunday)
Our Values:
Care for our communities. Be obsessive about the needs of our customers. Take care of each other and ourselves. Operate with kindness, integrity and ingenuity.
The Role:
We’re seeking Part Time & Full Time Customer Service Agents to join our team at the Toronto airport. You will be responsible for assisting with passenger check-in and boarding.
Benefits:
Basic and supplemental life and accident insurance for you and your family
Weekly indemnity insurance
Long-term disability insurance
Extended health care coverage
Vision and dental care
Employee Assistance Program
Registered Retirement Savings Plan
Paid time off
Flight benefit privileges with our partner airlines
Responsibilities:
Greet customers and provide information about our services
Assist customers with the boarding process
Answer customer questions and resolve customer concerns
Enter passenger information into reservations systems
Document and update customer records based on interactions
Load and remove customer baggage from Landline vehicles and baggage carousels
Develop and maintain knowledge of Landline’s products and services
All other duties as assigned
Qualifications:
High School Diploma, GED or equivalent education required
2 years of customer service experience
Experience working with an Airline Passenger Service System is preferred
Ability to work a variety of shifts including nights, weekends and holidays
Ability to build rapport with customers
Ability to prioritize and multitask
Positive attitude, strong work ethic and professional demeanor
Excellent written and verbal communication skills
A willingness to learn new systems and be flexible in tough situations
Ability to lift up to 50lbs
The Landline Company is an Equal Opportunity Employer.
The Landline Company provided the following inclusive hiring information:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
Dental care
Employee assistance program
Extended health care
Paid time off
Vision care
Schedule:
Day shift
Holidays
Monday to Friday
Weekends as needed
Education:
Secondary School (preferred)
Experience:
Customer Service: 2 years (required)
Language:
English (required)
Work Location: In person
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